Return and Refund Policy
1. Returns
- We accept returns within 14 days of the delivery date.
- To initiate a return, please contact our customer service team with your order number and reason for return.
2. Eligibility
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
3. Refunds
- Refunds will be issued once we receive and inspect the returned item.
- Original shipping charges are non-refundable.
4. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure the safe return of the item.
5. Exchange
- If you receive a damaged or defective item, we will gladly exchange it for a new one. Please contact us within 7 days of receiving the damaged product.
6. Cancellation
- Orders can be cancelled within 24 hours of purchase. Contact our customer service team for assistance.
7. Contact Information
- For any questions or concerns regarding shipping, returns, or refunds, please contact our customer service team at info@naturamore.netsurfdirect.com